A message to our customers: S&W Sports remains open + vigilant UPDATE 3/17
To all our customers,
The current outbreak of COVID-19 is certainly unsettling. Anxiety and fear is a totally normal reaction. Therefore, we encourage everyone to take the following to heart.
Our purpose is to “serve those who depend on us…,” so people are our top priority. By “people,” we of course mean our employees, customers, and all of their families, but also to our broader community. COVID-19 is calling all of us to serve, and take care of each other. We will always put people first.
In a time of 24/7 news and social media, we encourage everyone to take care of their own personal well-being and mental state by focusing on what you can control. For example cleaning procedures, personal hygiene and helping others. Panic will not solve this situation. Focus on what you can control. One day at a time.
COVID-19 is not a nor’easter that is scheduled to blow off the coast in a couple of days. For the near future, we are in a “new moment.” We need to all be switching mental gears. This is a marathon and not a sprint.
The true heroes are all the medical providers. We thank the health care workers!
With all that said. Your health and safety are our first priority. As the Coronavirus continues to impact communities, we want to share some of the steps we are taking to help protect you within our store.
We are taking guidance for the Centers for Disease Control, which recommends regular cleaning as one of the most important preventive measures we can take. Our staff has increased the frequency and rigor of store cleaning, taking extra care to wipe down surfaces like door handles, faucets, counter tops, keyboards, touch screens, and bicycle handlebars and grips.
We are also advising staff to wash hands frequently, avoid shaking hands with others, and practice social distancing to help them stay healthy. Friendly waves and smiles okay!
As always, thank you for being a loyal customer. Rest assured we are doing everything in our power to provide a safe shopping experience for you and a healthy environment for our employees and communities.
Keep on Riding … and Stay Healthy
We want your love of bicycling to be an opportunity to escape during potentially stressful times. We encourage you to take a break and go ride you bike. Get some fresh air and healthy exercise, relax your mind and body, and restore a sense of calm. As always, if you need help getting out there, we look forward to seeing you at the store.
In store we are currently running a trade-in promotion. Partnering with Trek and Bicycle Blue Book we are accepting trade-ins towards the purchase of a new bike. Before spring is fully here, now is a great time to upgrade. All in-store winter products continue to be up to 40% off.
We will remain here for you. As always feel free to give us a call or email with any questions.
Take care of yourself, and each other,
Tim Farmer + Rick Hohenberger & the entire S&W Sports